Audio guestbook FAQ
Delivery, payment, how the phone works: the essentials are here.
Delivery
Where is my order?
As soon as your order has been dispatched, you will receive two automated emails:
- Email from Voice Memories: This email will include a tracking link so you can follow your parcel in real time.
- Email from Chronopost: You will also receive an email directly from our delivery partner, Chronopost, with additional information about tracking your parcel.
If you do not receive these emails, please check your spam or junk folder. If you have any further questions or concerns, please do not hesitate to contact us via our contact page.
What are your delivery fees?
For any delivery in mainland France, we charge fixed fees: €35 for the Retro Package and €50 for the Elegance Package. These fees cover the delivery and return of your order in a protective case, keeping your equipment safe and intact in transit. For deliveries to Corsica, the same delivery fees apply.
Where do you deliver?
We deliver exclusively within mainland France (including Monaco and Corsica). If you live outside this area and would like to receive our products, please contact us directly to discuss special delivery options.
How will I receive my messages?
You can receive your messages in three different ways:
– Via a secure link sent by email: we will send you a link giving you direct, secure access to your messages.
– On a USB stick: you can choose between a standard “Voice Memories” USB stick or one you can personalise to suit your preferences.
– On a playable vinyl record: we offer classic black vinyl records or special red heart-shaped records.
How do delivery and returns work?
We deliver by courier to a pickup point. Free collection in Poisy (74), by appointment, is also available.
We send orders 48 hours before the event to guarantee they arrive in good time.
To return the product, a prepaid return label is included in the box. You must use the same box to send the audio guestbook back to our address.
For pickup point delivery, we ask that the parcel be dropped off no later than 48 hours after the event, if possible on the first working day, before noon, at the same pickup point where you collected it.
For collection in Poisy, the practical details and exact address are confirmed once your booking has been accepted.
Payment
How can I pay for an order?
We accept credit card payments for all your orders. You can use Visa, MasterCard or American Express to pay securely.
We use Stripe, a secure and globally recognised online payment platform, to process your transactions. Stripe guarantees the protection of your data thanks to advanced security measures.
Please make sure you provide the required information when completing your order for a quick and secure payment process.
Can I pay with Apple Pay/Google Pay or PayPal?
We accept payments via Apple Pay and Google Pay, in addition to card payments through our secure Stripe platform. We are committed to continuously expanding our payment options to offer more flexibility. Please note that we do not yet accept PayPal payments.
Is there a deposit?
Yes. A €250 deposit is taken as a card hold (pre-authorisation): the amount is temporarily held on your card but is not charged.
It is released automatically within 7 working days of the equipment being returned, provided it comes back complete and in good condition. Full details are in article 6 of our Terms and Conditions.
Phone
How does the phone work?
Once the device has been set up at your venue, your guests will find it very easy to leave a message.
They simply pick up the handset and wait for the welcome message to finish. A beep tells them when they can start recording. Once they have shared their thoughts and wishes, all they have to do is hang up.
It is a simple and effective way to capture the memories of your special event.
Can I personalise my welcome message?
Absolutely! You can personalise the welcome message so that it perfectly matches the mood of your event.
You can record your own message to welcome your guests in a unique and memorable way.
Feel free to contact us to discuss your ideas and we will do our best to accommodate your wishes.
How many messages can be recorded?
The built-in battery normally lasts 24 to 48 hours on a full charge. The standard memory card is 8 GB, which is estimated to hold up to 7,000 minutes of messages.
What is in my parcel?
Your parcel includes a shockproof case containing the phone and its charging cable (phones are sent with the battery already charged).
You will also find a glass instruction frame, A4 or A5 depending on the package you choose, to place next to the phone during the event, as well as a setup sheet for installing the phone.
What kinds of events can I use my phone for?
Our audio guestbook phone is perfect for a wide variety of events. Whether for a wedding, birthday, family gathering, corporate event, or even a retirement party, it gives your guests a unique and personal way to leave a message that will remain a treasured memory.
Simple and intuitive to use, it is an ideal choice for all kinds of celebrations where voice memories add a warm, personal touch.
Where should I place the phone at my event for the best sound quality?
To get the best sound quality from your recordings, place the phone somewhere quiet, away from speakers and music. Choose a corner where guests can speak without being disturbed by background noise.
A small separate room or a quiet corner of the main room can be ideal for clear, audible recordings.
Products
Is the link secure? How long does the link stay active?
You will receive the download link for your voice messages by email after the event. It is a secure, private link that remains active for 30 days.
Can I personalise the USB stick? What is its storage capacity?
You can personalise the USB stick to suit your preferences. We will send you templates to which you can apply your own design.
All the USB sticks we offer have a storage capacity of 8 GB.
What speed does the vinyl record play at? Does it really work?
The classic vinyl record plays at 33 rpm and can hold 30 minutes of messages in total, with 15 minutes per side. The red heart-shaped record holds 6 minutes of messages per side.
These records play perfectly on any standard turntable.
Support
What should I do if my phone does not work properly?
If your vintage phone does not work as expected, first check that the battery is fully charged; the light on the back of the device should be blue to indicate a full charge.
We also recommend testing the phone before each event to avoid any problems.
If the problem persists after these checks, contact our customer service team. We are available by phone or WhatsApp and ready to help you quickly.
How can I get immediate help with my phone?
If you need immediate assistance with your vintage phone, we are here to help. You can call us or send us a message on WhatsApp.
We are committed to responding quickly to all your concerns to ensure your device works properly.
Write to us on WhatsApp or use the contact page.